Returns Policy – Inuka Heaven Scent with Tsametse

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in, unopened or unused, with tags, and in its original packaging, with the exception of products that are damaged, such as a nozzle that doesn't work properly, as well as if you have an allergic, physical reaction to the product. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping waybill, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return Address

No. 1 Cnr Penzance & Voortrekker Street

Trust Center - Shop no. 47



You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

In order to exchange a product for something else, the received product will need to be unopened and in its original packaging. If you'd like to make an exchange, the difference will need to be paid in should there be a price difference between the received product and the newly requested  product.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.